FAQ

Shipping & Returns

When can I expect my order to arrive?

Please allow 1 business day for orders to be processed and shipped by our warehouse. Orders placed on the weekend will ship within the following 2 business days. After shipping, delivery times depend on the shipping method and are outlined at checkout as follows:

Ground - 4-5 business days

Priority - 3-4 business days

Express - 2-3 business days

Is free shipping available?

Free shipping is offered for orders of $60 or more. Orders with free shipping ship with Priority service (3-4 business days) unless they contain an item which requires ground shipping, then they ship with Ground service (4-5 business days).

What carriers does [ comfort zone ] ship with?

We use the following carriers to ship online orders:

Ground - UPS Ground (for products that require ground shipping) or USPS First Class Mail

Priority - USPS Priority Mail

Express - UPS 2nd Day Air

How do I start a return?

As part of our commitment to give our customers the best experience, [ comfort zone ] offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been opened, you may return the item(s) for a full refund or exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all returns. Return acceptance is at the sole discretion of [ comfort zone ].

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by [ comfort zone ], please make sure to add insurance to your parcels through your preferred mail delivery services. To receive authorization for a return, please contact us at contactcz@comfortzone.us

Please allow up to 21 days for the return to be processed, at which time a credit will be processed. To make it easy, please contact our team at contactcz@comfortzone.us

What do I do if my products arrive damaged?

If your order arrives damaged or tampered with, please contact us at contactcz@comfortzone.us.

PayPal returns

Exchanges are not offered on PayPal orders. Items returned to our warehouse will be processed as a refund to our PayPal account. Please contact us at contactcz@comfortzone.us.

Can I cancel my order?

Most orders can be cancelled up to an hour after being placed. If you need to cancel your order, please reach out to our customer service team as soon as possible at contactcz@comfortzone.us *Please note that this is not a guarantee that your order will be cancelled.

COMPANY INFORMATION AND PRODUCTION PROCESSES

Where are [ comfort zone ] products made? Are they made in Italy?

Every [ comfort zone ] product is designed, formulated and produced on our premises and in our laboratories in Parma, Italy. 

What are the values and vision of the [ comfort zone ] brand?

At [ comfort zone ] we believe that the balance between beauty and sustainability, what we call “sustainable beauty”, can improve our lives and the world around us. By creating "beauty” we want to encourage people to take care of themselves, of the environment in which they live and work and of the things they love. For Davines, sustainability represents the brand’s responsibility to ourselves, the people we work with, our customers, and the world in which we live and operate.

What does “zero impact packaging” mean?

The cornerstones on which we base our packaging selection process are: using as little raw material as possible, using recyclable material, optimizing logistics and implementing quality control to avoid waste. We use the minimum amount of plastic needed to contain and protect our products; we only use primary packaging and have eliminated external cardboard boxes. We prefer recycled or compostable materials; when possible, we develop packaging that can be reused. We also use recyclable materials for the creation of our packaging. Several years ago, we adopted a policy of compensation for the emission of greenhouse gas, aiming for carbon neutrality of the packaging of our most popular product lines. Davines was the first Italian company in the professional cosmetic sector to join LifeGate's Zero Impact® project.


In 2018, Davines achieved carbon neutrality in packaging for all of the Group’s product lines, compensating Co2 emissions with the creation and protection of forests in various areas of the world and, in particular, by supporting the Ethio Trees project for the regeneration of land and forests in Ethiopia, supporting local farming communities for the procurement of drinking water.

Does [ comfort zone ] use renewable energy?

The Davines Village, where [ comfort zone ] products are produced, is carbon neutral. In our factories and offices, we use only electricity and thermal energy (biomethane) from renewable sources. These inexhaustible sources of energy do not emit CO2, do not pollute, and are constantly renewed. Every product we formulate, design and produce is manufactured using clean energy.

What is the Carta Etica?

“Davines does not aim to be the biggest company in the world, but to be the most beautiful and the most ethical thanks to everyone’s commitment." Davide Bollati - chairman of the Davines  group (during the 2006 meeting where the Carta Etica was handed out to Davines employees). Our Carta Etica is inspired by the concept of beauty taken from an ancient philosophy that unequivocally associates “beauty” with “goodness”.  After years of work with a philosopher advisor, Davines employees have put together a list of professional values related to behavior and work ethic, and to the way in which small everyday gestures can improve the work environment. It is basically a tool that helps us to describe how the Davines way of working is conceived and perceived. Unlike strict codes, our Carta does not contain rules or instructions. We work every day to ensure that this cohesion from shared values reverberates in the quality of our services. In this perspective, the Carta Etica has become fundamental for our vision of beauty.

Are [ comfort zone ] products tested on animals?

As of 2004, European cosmetic regulations prohibit testing of finished products on animals: even before that, [ comfort zone ] had never used animal testing. As for raw materials, they stopped being tested on animals only in 2013: as a member of Unipro, [ comfort zone ] has always supported the research of alternative solutions to the testing of raw materials on animals.

Why has [ comfort zone ] become a B Corp? What does it mean?

The Davines Group has been a B Corp since 2016. This certification awarded by the Italian body B Lab is a result of the company’s new way of doing business, combining profit making with the objective of generating a positive impact on people and on the environment. This is expressed through the continuous development of new projects inside and outside the company to positively affect the environment and people.

BEAUTY TIPS

Can I get advice on how to choose the right [ comfort zone ] products for me?

If you have any questions about our products, please reach out through the Contact section of our website us.comfortzoneskin.com. Inside every product there is a sheet where you will find directions for use and tips. In our Spas, you will find qualified staff who will be able to recommend the best solution to suit your needs.

Does [ comfort zone ] organize professional courses?

We only run courses for certified professionals. You can contact us through the Contact section of our website us.comfortzoneskin.com if you are interested in taking a professional course.

INGREDIENTS & PRODUCTS

Do [ comfort zone ] products contain allergens?

Allergens are substances that are usually harmless to most people, but can be sensitizing for some.

They are very common in essential oils and are present in the natural component of perfumes.

Some substances declared as allergens have the ability to protect cosmetics against contamination and are therefore recognized as alternative preservatives also approved by green certifications.

[ comfort zone ] chooses fragrances with no or low allergenic content and uses essential oils for only a few lines.

Do [ comfort zone ] products contain gluten?

All [ comfort zone ] products are gluten free.

Do [ comfort zone ] products contain parabens?

[comfort zone] follows the formulation philosophy, conscious skin science ™ which excludes the use of parabens.

Do [ comfort zone ] products contain silicones?

[comfort zone] follows the formulation philosophy, conscious skin science ™ which excludes the use of silicones, which have been promptly replaced by alternative substances including natural oils and butters.

Do [ comfort zone ] products contain sulfates?

[ comfort zone ] follows the formulation philosophy, conscious skin science ™ which excludes the use of sulfate surfactants in favor of more delicate ingredients.

Do [ comfort zone ] products contain nickel?

Nickel may be present in trace amounts in cosmetics as a technically unavoidable impurity (e.g. deriving from raw materials).

There is no test that guarantees the total absence of nickel, which is why [ comfort zone ] hasn't done such tests.

Do [ comfort zone ] products contain fragrances?

Some [ comfort zone ] products are without added fragrances and others are characterized by 100% natural fragrances.

[ comfort zone ] products are mainly distinguished by olfactory notes.

Cosmetics with refined textures and non-invasive fragrances make the daily beauty routine a memorable one that invites you to relax and take care of yourself.

Do [ comfort zone ] products contain alcohol?

We avoid the use of alcohol which remains a raw material used only when strictly necessary for the effectiveness of the product.

Do [ comfort zone ] products contain nanomaterials?

[ comfort zone ] follows the formulation philosophy, conscious skin science ™ which excludes the use of nanomaterials.

Do [ comfort zone ] products contain preservatives?

Combinations of delicate preservatives of natural origin are present in some [ comfort zone ] products.

Do [ comfort zone ] products contain UV ray protection?

[ comfort zone ] products do not contain sunscreen.

Are [ comfort zone ] products organic?

[ comfort zone ] follows the formulation philosophy, conscious skin science ™ strongly based on the use of raw materials of natural origin.

A high percentage of ingredients of natural origin distinguishes each product.

The SACRED NATURE line is our Cosmos organic certified line.

Are [ comfort zone ] products natural?

[comfort zone] follows the formulation philosophy, conscious skin science ™ strongly based on the use of raw materials of natural origin.

Each product has a high percentage of ingredients of natural origin.

Are [ comfort zone ] products vegan?

Our products are vegan. [ comfort zone ] follows the formulation philosophy, conscious skin science ™ which excludes the use of ingredients of animal origin.

Do [ comfort zone ] products have an expiry date?

No, our products do not have an expiration date.

What does PAO stand for?

PAO (Period After Opening) indicates the number of months by which a cosmetic product must be used once it has been opened.

What happens if I use [ comfort zone ] products after the date indicated by the PAO?

The PAO indicates the "Period After Opening" and indicates the recommended period of use, once the package is opened.

After this period the product may lose its effectiveness and the coverage of the preservatives may be decreased.

Are [ comfort zone ] products suitable for people suffering from skin allergies?

[ comfort zone ] products are formulated according to legal regulations, with certified ingredients, safe for consumers.

The formulation philosophy, conscious skin science ™ contributes to increasing product safety. However, we do not develop lines suitable for treating skin allergies. We recommend that those who suffer from skin allergies carefully read the ingredients list on the back and use a small amount of the product to start.

Where are [ comfort zone ] products made?

All [ comfort zone ] products are produced at our headquarters in Parma, Italy.

Can I use [ comfort zone ] products when pregnant or while breastfeeding?

[ comfort zone ] products are formulated in line with current cosmetic regulations. However, during pregnancy or breastfeeding, strong changes occur in every woman's body.

So, before using [ comfort zone ] products during pregnancy or breastfeeding, ask your gynecologist or family doctor for advice: knowing your personal history, they will be able to guide you better.

Are [ comfort zone ] products safe?

Yes, [ comfort zone ] products are safe. We create our products following legal regulations and are dedicated to our formulation philosophy, conscious skin science™ which provides increased product safety.

Where can I view the list of ingredients for [ comfort zone ] products?

The ingredients for each [ comfort zone ] product are listed in the ingredients section on our product description pages. The ingredient list for each product is also on the back of each product and box.

What does INCI stand for?

INCI (International Nomenclature Cosmetic Ingredients) is an international name used to indicate on the label the various ingredients present in a cosmetic product.

How do you read the INCI list?

The INCI list includes all the substances used in a cosmetic formula starting with the one found in the highest concentration. All the substances included in the formula are listed. In addition, we also include the preservatives of raw materials (this is not required by the law) in the INCI list to ensure maximum transparency about the formulas.

What is the pH value of [ comfort zone ] products?

Each product, depending on the purpose and area of application, has its own pH range.

Can [ comfort zone ] product be considered safe for use on children?

We recommend using [ comfort zone ] products on children no younger than 3 years old, paying attention to the type of product.

Therefore, anti-aging products or products with particularly strong active ingredients should be excluded.

Do [ comfort zone ] products contain mineral oil or paraffin oil?

[ comfort zone ] follows the formulation philosophy, conscious skin science™ which excludes the use of mineral oil or paraffin oil.

We only have paraffin oil in epilating waxes to ensure a high level of performance and efficacy.

I have specific skin problems (psoriasis, dermatitis, dandruff, etc.), which product can I use?

For specific problems such as these, we recommend you seek the advice of a specialist.

How should I store [ comfort zone ] products?

[ comfort zone] products should be stored avoiding significant thermal changes and limiting exposure to direct light for long periods.

Do [ comfort zone ] products contain palm oil?

[ comfort zone ] seeks to have all oil suppliers associated with the RSPO, a certification body for the sustainable cultivation of palm oil. In doing so, we search for a balance in the use of different oils to reduce the use of palm oil and therefore the environmental impact associated with it.

What method do you use to calculate the percentage of naturalness of your products?

At [ comfort zone], “natural origin ingredient” means an ingredient that retains 100% of its naturalness, even after a chemical transformation obtained by an approved process. This does not include any raw materials with a synthetic component.

What does “modified natural” mean?

The “modified natural” definition applies to ingredients that have a natural ingredient combined with a synthetic ingredient.

What does “synthetic ingredient” mean?

Synthetic ingredients are those that are completely obtained from synthetic reactions. 

What method do you use to calculate the percentage of biodegradability of your products?

Biodegradability is calculated as the sum of the percentage of rapidly biodegradable raw materials according to the OECD 301 method. This method defines whether a product is “rapidly biodegradable” by having ingredients that exhibit a degradation of at least 70% over 28 days.

JOB OPPORTUNITIES

How can I apply for a job with [ comfort zone ]?

You can visit the Careers section of our website, on the left side of the footer.

I am a blogger/journalist, how can I receive information or collaborate with you?

Use the contact form in the Contact section of our website, your request will be sent to the relevant department.

PERSONAL DATA, ACCOUNT AND NEWSLETTER

How do I open an account?

Click on “Register”, enter the required details and fill in the consent to data processing and newsletter subscription. Once you are finished, click “Enter”. If you are placing an order and have not registered yet, the details for registration and/or shipment will be requested during checkout.

Where can I edit my registration details?

To manage your data, access your personal profile through the “My account” section and select the data you wish to change.

How do I reset my password?

You can request a new password on the Login page by selecting the “Forgot your password?” option. Enter the email address you used to register and click on “Send email”. You should receive an email from us with a new password within several minutes.

How can I receive your email newsletter?

You can subscribe to our newsletter by scrolling to the bottom of the page and inputting your email in the Subscribe to Our Newsletter section. During the registration process, we will ask you if you want to opt in to receive our newsletter. 

Can I unsubscribe from your newsletter?

You can unsubscribe at any time using the unsubscribe link in the newsletter.

SALES AND DISTRIBUTION POINTS

I would like to distribute [ comfort zone ] products. Is that possible?

We distribute our products through spa partners. If you would like to carry our products in your spa, please send your application to contactcz@comfortzone.us and you will be contacted as soon as possible.

Can I request a quote for large orders?

Please send an email to contactcz@comfortzone.us with your information and the type of order you would like to place. Our sales department will contact you as soon as possible.

Where can I find a list of [ comfort zone ] spas?

To find the spas closest to you, please use the link to the Spa Locator us.comfortzoneskin.com/pages/spa-locator.

TECHNICAL PROBLEMS

I can’t view the website correctly, what can I do?

Viewing problems can be caused by an outdated version of the browser you are using (Internet Explorer, Mozilla Firefox, Google Chrome or Safari), or by temporary update work on our website. For the website to display correctly, we recommend you update your browser to the latest version available. If the problem persists, please contact our Customer Service.

OTHER QUESTIONS

Is the answer to your question not included in any of the above?

Please contact our Customer Service at contactcz@comfortzone.us.

Subscribe to our newsletter