Cookie Policy

Cookie Policy of us.comfortzoneskin.com

This cookie policy forms an integral part of Davines North America Inc.’s (the “Company”) privacy policy accessible here, (the “Privacy Policy”) and are hereby incorporated therein by reference. The terms under this cookie policy shall be in addition to those set forth under the Company’s Privacy Policy to the extent they do not conflict with such terms. In the event of conflict between the terms of this cookie policy and the terms of the Company’s Privacy Policy, the terms of this Cookie Policy shall govern. Capitalized terms not defined herein shall have the meaning assigned to them in the Company’s Privacy Policy.

This document informs users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the “Company” to access and store information (for example by using automatic data collection tools such as cookies, flash cookies and web beacons as such terms are more fully described in the Company’s Privacy Policy, together hereinafter referred to as “Cookies”) or use resources (for example by running a script) on a user’s device as they interact with this Website.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the user's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Website uses Trackers managed directly by Davines.com (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers) are managed by such third-party. Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Company, its affiliates or the relevant provider. Some of them expire upon termination of the user’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Company or such third-party provider using the contact information in their respective privacy policies.

Activities strictly necessary for the operation of this Website and delivery of the Service

This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation of the Website, delivery of products and performance of any services offered through the Website (together for the purposes of this cookie policy, the “Services”).

Third-party Trackers

• Platform services and hosting
• Infrastructure monitoring

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the user’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Internet Explorer
• Microsoft Edge
• Brave
• Opera

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).

Advertising industry specific opt-outs

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

For pixels within emails

To ensure that you receive messages that you’ll love to receive, are relevant to you and personalised to your interests and shopping experiences, we add a pixel to our emails which helps us understand behaviours and personalise our campaigns. The pixel is a small piece of code - literally, a 1x1 pixel - which gives us insights into what you do with our emails, such as if it is delivered to your inbox, if you open it, mark it as spam or unsubscribe; if you click through to our website or offer. Additionally, it tells us the type of device you use to open the email, where you are in the case of open or click (by IP address and ‘best estimate’ geo location based on that IP). By having these insights, it helps us deliver, what we hope, to be meaningful, engaging and exactly the type of emails you hope to receive from us and when you want to receive them.

Cookies for email marketing

You will see that we use an Ometria cookie, which helps us understand your activity on our website and which of our products you are most interested in. Amongst others, the cookie sends us information about where you are when viewing our site, how long you visited our site, including which pages you land on and leave, the products and categories you viewed on each visit and the type of device and browser used. The cookie is persistent and has a one year time limit, renewed each time you interact with us. So, if you first visit us on 01/02 the cookie will persist until 31/01 in the following year. However, if you subsequently visit us on 01/06, the cookie will then persist until 31/05 in the following year

Cookies for profiling

The information from email pixels, cookies and your purchase history are brought together to give us a unified customer view. When we look at all of our customers we can better understand what they would like to receive from us: for instance birthday well wishes, emails at the beginning of the day rather than in the evening, sales offers, along with insights that help us plan stock control, designs or brands we may hold. Our aim is to ensure that we carry goods that are relevant to our customers and you love to hear from us when we send you messages. By having a unified customer view we endeavour to offer you a personalised shopping experience. We do this by using data brought together by Ometria’s customer data platform. For instance:

● if we know a group of our customers want to hear about our latest products we store that preference and make sure they receive an email when we launch a new season’s goods; or

● if we have special offers for loyal customers (e.g. VIPs) we will send those offers only to that group of customers.

Our aim is always for you to have a fabulous experience with us and we work hard to make sure that our analysis and use of your data are in harmony with your expectations. We regularly review the information we hold to ensure that it is relevant and accurate.

Contact Information of Company

Email: contactcz@comfortzone.us

Toll-free Phone Number: +1 (212) 924-2470 during regular business hours (Monday through Friday, 9:00 am to 5:30 pm ET)

Website: https://us.comfortzone.com/pages/contact-us

Postal Address: Davines North America, Inc., Attn: Customer Care, 61 North 11th Street, 2nd Fl, Brooklyn, NY 11249

Since the use of third-party Trackers through this Website cannot be fully controlled by the Company or its affiliates, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, users are encouraged to contact the Company should they wish to receive any further information on the use of such technologies by this Website.

Definitions and legal references

Latest update: 5/25/2026